IS TRAINING CURRICULUM IMPORTANT?

Last week I ate at a restaurant in the Greenville area of West Jakarta. The restaurant sells Indonesian food menus.…

Handling Complaints From FRANCHISEE

As a franchisor, you must have received complaints from franchisees. From my observations, the complaints made by franchisees are among…

Many business people have not consistently implemented their business plans/plans. There are many reasons not to carry out a well-thought-out…

Care or care for customers is not easy even though you and the service team know that it is the…

We have heard the word disruptive innovation many times, and I think you must have known it. In this article,…

Franchise Education

Lately, a lot of new products have appeared and become a scene. Products are born quickly and suddenly become popular.…

As a business and franchise consultant, I have met hundreds of business people and people looking to start a business…

While I was giving in-house training ‘Service Excellence in Your Business’ to a leading mobile telecommunication company in Indonesia, there…

Uncategorized

In this article, I will share about the newest trend in customer service world which becomes all customers’ hope. First:…