In this article, I will share about the newest trend in customer service world which becomes all customers’ hope. First:…
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NO CUSTOMER NO BUSINESS
My flight schedule was at 7.35 a.m and I arrived in the airport on time which is at 6.45 a.m…
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SERVICE PERCEPTION
The waiter treatment that we perceived that ‘foodcourt is on show so we can not enter’. In fact, we were…
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Franchise Relationship
In a seminar I held on ‘Franchise Your Business,’ several participants asked ‘How to choose a good Franchisor.’ Some participants…
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iREAP POS in Epson Solution Day 2017
On the occasion, Epson Indonesia also invited partners in the field of technology, one of them is PT Sterling Tulus…
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CUSTOMER RETENTION
Many business people focus on strategies to find new customers (customer acquisition) and don’t pay much attention to the old…
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HALF-HEARTED PROMOTION
Readers, businessmen often create a marketing program or an attractive promotion so that customers want to come. Voucher awarding program…
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MISCOMMUNICATION
When I was going to write this article, I rememberes some occurrence that ever happened when I met the sellers…
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HAPPY EMPLOYEE = SATISFIED CUSTOMER
Every day, your customer interacts directly with the ‘company’ through the assigned employees to serve them. This means that the…