Sharing www.ireappos.com with friends at the 2017 National Festival, University of Muhammadiyah Malang. Thank you for the opportunity given to…
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Marketing = Pull & Service = Push
I saw a mother who was carrying a piece of newspaper which contained a promotional advertisement of one of the…
CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
While I was giving in-house training ‘Service Excellence in Your Business’ to a leading mobile telecommunication company in Indonesia, there…
TREND IN CUSTOMER SERVICE
In this article, I will share about the newest trend in customer service world which becomes all customers’ hope. First:…
NO CUSTOMER NO BUSINESS
My flight schedule was at 7.35 a.m and I arrived in the airport on time which is at 6.45 a.m…
SERVICE PERCEPTION
The waiter treatment that we perceived that ‘foodcourt is on show so we can not enter’. In fact, we were…
Franchise Relationship
In a seminar I held on ‘Franchise Your Business,’ several participants asked ‘How to choose a good Franchisor.’ Some participants…
iREAP POS in Epson Solution Day 2017
On the occasion, Epson Indonesia also invited partners in the field of technology, one of them is PT Sterling Tulus…
CUSTOMER RETENTION
Many business people focus on strategies to find new customers (customer acquisition) and don’t pay much attention to the old…
