This report displays all saved order (hold) transactions that occur in the store. The hold order feature is commonly used in businesses such as restaurants, cafes, or other types of businesses that follow an ordering process before the customer makes a payment.
Through this report, you can track every stage of the saved transaction process, including:
Create ? when a transaction is first created
Update ? when there are changes to the order, such as adding or removing items
Print ? when the order is printed, for example, as a bill/check
Void ? when an order is canceled
Close ? when the transaction is completed and payment is received
With this report, business owners and management can easily monitor transaction activities, review the order change history, and ensure that no transactions are missed or misused.
How to View the Hold History Report in iREAP PRO:
Open your browser and go to: https://pro.ireappos.com/
Click Login iREAP POS Pro
Enter your email address and password (Administrator Account) - the email account you first registered to use iREAP POS Pro
Go to your iREAP POS Pro main account page
Navigate to Sales Report > Hold History
Event Create means the moment when a transaction is first created or saved as a new order.
This condition usually occurs when the cashier starts entering the customer's order into the system, whether it's a single item or multiple items at once.
At this stage, the transaction is not yet closed and may still be awaiting additional orders, changes in quantity, or even cancellation.
In restaurants or cafes, the Create event typically appears when a customer has just placed an order, and that order is recorded under a specific table (e.g., Table 1 for the initial order).
Steps to create and save an order (Create):
Open the iREAP POS PRO application. Select the Cashier (POS) menu - Sales / Return Transaction.
Then press the + button to create a new order
Click the 3-dot button 
> click Save Order (hold)
Fill in the order name field, you can use the customer's name or table number (e.g., Table 1) > then click the SAVE ORDER button.
NOTE:
If you want to print the order without the price to give to the kitchen or post on the customer's table, please set the print options and specify the number of copies you want to print
You have successfully saved the order (hold). At this step, the event status is recorded as CREATE
Event Update occurs when there are changes made to an order that was previously created.
Condition: adding new items, reducing the quantity of an order, changing the price (if allowed), or updating customer information.
In restaurant/cafe businesses, this usually happens when a customer adds more items after the initial order has been recorded.
Click the three-dot button then select Recall Order (Hold) to make changes to the previous order.
Click on the name of the order you want to change
On this page you can make changes such as adding new items, increasing or decreasing the number of orders, changing prices such as adding discounts, etc.
Click Save Order (Hold) once the changes have been made. At this step, the event status will be recorded as Update.
NOTE:
Before the payment is completed, you can still make changes or updates to the same order multiple times. These changes will always be recorded in the Hold History Report, allowing you to track every modification made to the order
Event Print indicates that the transaction has been printed.
Condition: this can be in the form of printing a bill/check to be given to the customer before payment.
Commonly used: in restaurant or cafe businesses to provide customers with a preliminary bill.
On this page, click the button 
to print the bill/check to be given to the customer before payment. At this step, the event status will be recorded as Print
Important Note (Beware of Fraud):
In some cases, fraud may occur when certain employees provide this printed bill to customers as if it were an official payment receipt, even though the transaction has not been closed (not yet paid and finalized in the system).
If this happens, the transaction will still be recorded as an open order and will not appear in the official sales report.
Therefore, it is important to remain vigilant and follow up if the report shows multiple print activities for the same order, as this may indicate misuse.
Event Void means that an order that was already created is canceled.
Condition: the customer cancels the order, the order was entered incorrectly, or the transaction needs to be canceled for certain reasons.
Once voided, the order transaction is considered invalid and cannot proceed to the payment stage.
Click Cancel (Void) to cancel the order. At this step, the event status will be recorded as Void
Event Close indicates that the transaction has been completed.
Condition: the customer has made the payment, and the cashier closes the transaction.
Once the status is closed, the order can no longer be modified and will be included in the final sales report.
To complete the transaction, click the payment method (for example: Cash) > then click Confirm Payment.
You have successfully completed the transaction. At this step, the event status will be recorded as Closed.
iREAP POS : iREAP stand for Integrated Retail Application, is an application designed and developed to help you managed and run store operation, consists of Point of Sale / Cashier system and inventory control system.
